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Callab AI

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AI voice agents for legacy telephony systems.

Spring 2026Founded 20247 peopleSan Francisco, CA, USA
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AI insightcan contain mistakes
Legacy PBX AI Voice AutomationSaaSCall centers, customer service operations, large enterprisesMedium competition
Moat
Deep legacy PBX integration (Avaya, Cisco, Mitel); zero migration; customer relationships.
Key risk
Legacy system brittleness; call quality/accuracy critical; competition from cloud-native solutions.
Why now
On-prem PBX dominates; cloud migration slow; call volume and costs unsustainable; AI voices maturing.
Competitors
Genesys, NICE, Amazon Connect, Twilio, cloud-native PBX

About

58% of the $400B call center industry runs on on-prem phone systems, and until now bringing AI voice automation to them meant ripping out their entire infrastructure first. That's the largest unserved segment in the market. Callab AI connects directly to legacy PBX systems like Avaya, Cisco UCM, and Mitel, and automates up to 70% of call volume with zero migration needed. We plug into these environments without requiring a rip-and-replace. We serve clients across three continents, including brands like Dunkin Donuts.

Founders ยท 2

Haithem Kchaou
Haithem KchaouCo-founder/CEO

7+ years building AI solutions across government and enterprise, with work experience spanning France, Tunisia, and the UAE. At Callab AI, he leads go-to-market and strategy - scaling the company through enterprise and contact center partnerships. Previously deployed AI systems across government entities.

Chehir Dhaouadi
Chehir DhaouadiFounder

10+ years building scalable enterprise systems across IT consulting, full-stack development, and technical leadership for financial institutions. At Callab.ai, he architects the core voice AI infrastructure - including deep integrations with legacy telephony stacks (CUCM, SIP trunks, PBX systems). Previously built and shipped platforms serving 200,000+ users across government entities in Tunisia.

B2BOperationsArtificial IntelligenceB2BCall Center

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