Pollen

Active

AI agents that automate customer success

Winter 2026Founded 20253 peopleSan Francisco, CA, USA

www.pollen.cx/ ↗LinkedIn ↗

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AI insightcan contain mistakes

Customer Success AutomationSaaSSaaS and subscription companiesMedium competition

Moat

Multi-source signal integration (comms, support, usage, CRM) and churn prediction enable proactive interventions.

Key risk

Existing CS platforms (Gainsight, Totango) may integrate agent automation.

Why now

SaaS companies face margin pressure; AI-driven retention and upsells are high-ROI.

Competitors

Gainsight, Totango, custom CS agents

↻ Pivot / rename signal

This company has previously operated under “Daymi”. A rename frequently marks a pivot in positioning or product — useful raw material for variant ideas.

About

Pollen is building AI agents that autonomously improve retention. Pollen monitors every customer account to detect back-tested churn and upsell signals by connecting to your communications, support tickets, product usage, and CRM. Then, Pollen tells your team exactly which accounts need attention today and decides what to do next.

Founders · 3

Noah YinFounder

Amazon

Berkeley

Columbia

CEO @ Pollen | CS grad @ UC Berkeley | Integrated ML in Amazon Maps app used by 100k+ Prime drivers | Published 6 apps with cofounders | Conducted ML research on COVID-19 classification at Columbia.

LinkedIn ↗

Aldrin OngFounder

Amazon

Berkeley

Engineering @ Pollen. Berkeley CS '25. Aldrin worked at AWS as a SWE twice, where he implemented AI context retrieval pipelines and search indices, serving 3M users. Started building iOS and android apps at 15 and published 3 apps on the App Store.

LinkedIn ↗