Thematic
ActiveCustomer intelligence for Enterprise CX teams. The grounded…
About
Thematic is the customer intelligence layer for enterprise CX. Trustworthy and traceable reporting your teams can stake decisions on, and the grounded data foundation your AI agents need to scale safely. Customers see NPS gains of 5 to 35 points and have attributed $4.8M in revenue from a 6-month pilot. Forrester measured 543% three-year ROI. Trusted by DoorDash, Woolworths, BNY, and Mitsubishi.
Founders · 2
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.
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